Repeated Failed Generations and Lost Credits Without Support Response

I’ve lost a significant amount of credits because of repeated generation failures.

Each failed video costs around 250 credits, even when the project never renders correctly.

Current issues include:

storyboard previews not loading,

“invalid image prompt” errors,

narration not syncing.

What is most frustrating is the lack of response from support despite multiple messages sent.

The platform has real creative potential, especially for cinematic documentary-style content, but the current instability makes it very difficult to work professionally.

Please improve:

rendering stability,

error transparency,

failed credit refunds,

and customer support responsiveness.

At the moment, users are paying credits for failed generations with no clear solution or communication